Privacy Policy

How Starseer collects, uses, and protects your information.

Effective date: January 1, 2026

Starseer, Inc. ("Starseer," "we," "us," or "our") operates the website at starseer.org and the Starseer AI observability platform (collectively, the "Service"). This Privacy Policy describes how we collect, use, share, and protect personal information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Information We Collect

Information You Provide Directly

When you contact us, register for the Service, or communicate with our team, we may collect:

  • Name and job title
  • Company name and size
  • Business email address
  • Phone number
  • Any content you submit through our contact forms or support channels

Information Collected Automatically

When you visit starseer.org, we automatically collect certain technical information, including:

  • IP address and general geographic location (country/region level)
  • Browser type, version, and operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring URLs
  • Device type and screen resolution

Platform Telemetry Data

If you use the Starseer platform to monitor AI systems, we process trace data on your behalf as a data processor. This data is subject to the Data Processing Agreement in your customer contract. We do not use your AI trace data for any purpose other than providing the Service.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Deliver and improve the Starseer platform
  • Send product updates, security notices, and administrative messages
  • Analyze usage patterns to improve website performance and content
  • Comply with legal obligations and enforce our Terms of Service
  • Protect against fraud, abuse, and security threats

We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data on the following legal bases:

  • Contract performance: Processing necessary to provide the Service you have requested
  • Legitimate interests: Improving the Service, communicating about relevant product updates, security operations
  • Legal obligation: Compliance with applicable laws and regulations
  • Consent: Where you have provided explicit consent, such as for marketing communications or non-essential cookies

Data Sharing

We share personal information only in the following circumstances:

  • Service providers: We use trusted third-party vendors to help operate the Service (hosting, analytics, email delivery). These vendors are bound by data processing agreements and may not use your data for their own purposes.
  • Legal requirements: We may disclose information if required by law, court order, or governmental authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
  • With your consent: We may share information in other ways if you have given explicit consent.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Website analytics data is typically retained for 26 months. Customer account data is retained for the duration of your contract plus a reasonable period for dispute resolution and legal compliance.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information, subject to legal retention requirements
  • Object to or restrict certain processing activities
  • Receive a portable copy of your data
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at [email protected].

Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.2+) and at rest, access controls, and regular security assessments. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Cookies

We use cookies and similar tracking technologies. For details, see our Cookie Policy.

Children's Privacy

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. For material changes, we will provide additional notice (such as an email notification to registered users).

Contact Us

For privacy-related questions or to exercise your rights: