The terms and conditions governing your use of the Starseer platform.
Effective date: January 1, 2026
These Terms of Service ("Terms") govern your access to and use of the services provided by Starseer, Inc. ("Starseer," "we," "us," or "our"), including the website at starseer.org and the Starseer AI observability platform (collectively, the "Service"). Please read these Terms carefully before using the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You must be at least 18 years old and have the legal capacity to enter into contracts in your jurisdiction to use the Service. By using the Service, you represent that you meet these requirements.
Some features of the Service require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:
Access to certain features of the Service requires a paid subscription. Subscription fees are charged in advance on a monthly or annual basis depending on the plan you select. All fees are non-refundable except as required by applicable law or as expressly stated in your subscription agreement.
We reserve the right to modify pricing with at least 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
The Service and its original content, features, and functionality are owned by Starseer and are protected by intellectual property laws. These Terms do not grant you any right to use Starseer's trademarks, logos, or brand elements without our prior written consent.
You retain ownership of any data, content, or materials you submit to the Service ("Customer Data"). You grant Starseer a limited license to process Customer Data solely as necessary to provide the Service.
Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. This obligation survives termination of these Terms for a period of three years.
Starseer provides the Service on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the results obtained from use of the Service will be accurate or reliable.
To the maximum extent permitted by applicable law, Starseer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the amounts you paid to Starseer in the twelve months preceding the claim.
You agree to indemnify and hold harmless Starseer and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
These Terms remain in effect as long as you use the Service. We may terminate or suspend your access to the Service immediately, without prior notice, if you breach these Terms or engage in conduct that we determine, in our sole discretion, is harmful to the Service or other users.
Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will survive, including intellectual property provisions, warranty disclaimers, and limitations of liability.
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Suffolk County, Massachusetts.
We may update these Terms from time to time. We will notify you of significant changes by posting the revised Terms on this page and updating the effective date. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.
For questions about these Terms: